Returns & Exchanges

At Mocka, we want you to love your new furniture as much as we do, which is why we offer a 30-day change of mind return policy on all eligible items. If your piece isn't the perfect fit for your home, our streamlined returns process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Carefully disassemble the furniture and pack it back into its original packaging, ensuring all hardware and assembly instructions are included.

• 3.
  Arrange Collection

  Choose between dropping your item off at a designated courier point or scheduling a home collection through our logistics partner.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or store credit within 5-7 business days.